Terms and Conditions
For individual training and education courses booked through Henley First Aid Pty Ltd:
Any training course booked through Henley First Aid Pty Ltd must be paid for in full before the qualification is granted.
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Any bookings of 1-5 participants must complete the online theory, with face to face assessment style training.
No Minimum fee when training is completed at our office in Warragul.
If the client wants a full face to face style training, they will encounter a minimum spend fee.
For face to face courses 0-4 hours, the minimum spend is $400.
For courses from 4-8 hours, the minimum spend is $800.00
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When booking a course through Henley First Aid Pty Ltd, we reserve the right to use your logo and feedback in advertising testimonials. If you do not want your logo to appear on advertising material you must notify Henley First Aid Pty Ltd.
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Courses run on a weekdays outside of business hours (outside of 8am-6pm) might incur an additional charge and will be discussed prior to the completion of the course.
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Courses run on any weekend will be charged at and increased rate and will be discussed during the booking process.
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Courses will only be run on a Public Holiday in very special circumstances, pricing will be discussed with the client on a case by case basis.
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Night-shift workers can be trained by Henley First Aid, course costs will be discussed on a case by case basis.
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Clients may request to have particular trainers run their sessions and Henley First Aid Pty Ltd will endeavour to accommodate all requests, however Henley First Aid Pty Ltd cannot guarantee this and reserves the right to send any appropriately qualified trainer.
Privacy Policy
Your privacy and data security is important to Henley First Aid Pty Ltd. We agree to protect and store any of your data in accordance with the Australian Privacy Act 1988.
For those undertaking training courses through Henley First Aid Pty Ltd, your data will be shared with Allens Training RTO 90909, so that they can process your certification. You will be asked to provide your AVETMISS information when enrolling in the course, this is a requirement set out by the Australian Government for anyone undertaking Vocational Education and Training. Your data will be collected any processed by the Training Desk system, or through Wix.com. These servers are controlled by 3rd parties and not Henley First Aid Pty Ltd.
If you wish to have your personal data removed from the Training Desk System, you will need to provide this request in writing to info@henleyfirstaid.com.au
Henley First Aid Pty Ltd does not intend to share your personal data with any advertising companies - as we know that this sucks.
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If you are purchasing products from the store, Wix.com will process your data through their servers. If you would like more information on how Wix processes your data, please contact them - Wix.com
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Henley First Aid Pty Ltd might use your email address for the purposes of advertising a new product, or as a reminder. We also know these emails suck - so will keep them to a minimum, and give you the option to unsubscribe.
Returns Policy
For products purchased from our store:
Henley First Aid Pty Ltd has a no change of mind policy, so please ensure the product is correct for you before purchasing.
Through Australian Consumer Law, a refund will be awarded to the customer if the product is found to be faulty or have a major flaw. It is up to the customer to alert Henley First Aid Pty Ltd (info@henleyfirstaid.com.au) of any intended returns. The consumer must return the product to Henley First Aid Pty Ltd (P&H at cost of client) where a decision on the validity of the claim is made. If found to be a valid claim, a full refund or replacement of the product will be issued to the consumer.
Shipping Policy
All products ordered through Henley First Aid Pty Ltd have to be shipped. Henley First Aid Pty Ltd does not offer collection for goods.
Product shipping times may vary due to service demands, and Henley First Aid Pty Ltd does not guarantee a product will arrive by a certain date. We recommend allowing 7-10 business days for your product to arrive.
Henley First Aid Pty Ltd strives to get your goods delivered in a safe and timely manner and will utilise a range of carriers where required.